Question 1

How do I register on the platform?

Accepted Answer

Go to the registration page, select the 'Performer' role and fill out a simple form. After registration you need to fill out your profile and go through moderation.

Question 2

What services can I offer?

Accepted Answer

You can offer services from the list of available categories, such as repair, cleaning, website development, courier delivery, and others. If you do not find a suitable category, contact our support.

Question 3

How does the rating system work?

Accepted Answer

The rating is based on customer feedback and tasks you have completed. The higher your rating, the more orders you will receive.

Question 4

Why should I complete my profile?

Accepted Answer

Go to your profile, navigate to the 'Portfolio' section, upload photos of your completed works, and add descriptions.

Question 5

How do I add my work to the portfolio?

Accepted Answer

Go to your profile, navigate to the 'Portfolio' section, upload photos of your completed works, and add descriptions.

Question 6

How do I write a business proposal?

Accepted Answer

Specify the clear cost, time frame, and key details of the task. Provide examples of similar works, if available.

Question 7

How will I know about a new task?

Accepted Answer

You will receive a notification in the app or via email. To avoid missing orders, enable notifications on your device.

Question 8

What should I do if the client cancels the task?

Accepted Answer

If the task was cancelled, the platform will notify you. In case of questions or disputes, please contact support.

Question 9

How to submit a task request?

Accepted Answer

Go to the required service category, click 'Create task', and describe your task: what needs to be done, deadlines, and budget.

Question 10

Do I need to pay to register on the platform?

Accepted Answer

No, registration and task posting for clients are completely free.

Question 11

How can I contact the performer?

Accepted Answer

Once you have selected a performer, you can message them in the platform's chat to clarify the details.

Question 12

What should I do if the performer doesn't respond?

Accepted Answer

Try contacting them again via chat. If there's still no reply, report it to our support team and we will help you find a solution.

Question 13

Can I leave a review for the performer?

Accepted Answer

Yes, after the task is completed, you can leave a review to help other users make the right choice.

Question 14

How is the payment for services made?

Accepted Answer

Payment is made directly to the performer, as per the agreement. We plan to implement a secure online payment system in the near future.

Question 15

Is it safe to use the platform?

Accepted Answer

Yes, we carefully verify performers and reviews to ensure the best experience for you. If any issues arise, our support team is always ready to help.

Question 16

How does TakeEasy work?

Accepted Answer

TakeEasy is an online platform that allows you to quickly and conveniently book  cleaning, repairs, etc. You select the required service, specify the preferred time and date, and then confirm the booking.

Question 17

How can I be sure of the reliability of the specialists?

Accepted Answer

All our specialists undergo thorough verification, including checks of experience, skills, and reviews from previous clients. We also provide the opportunity to rate services after completion, which helps maintain a high level of quality.

Question 18

How can I book a service?

Accepted Answer

You can book a service through our website or mobile application. Simply select the desired service, specify the date and time, and then confirm the booking.

Question 19

What payment methods are accepted?

Accepted Answer

We accept various payment methods, including credit and debit cards. All payments are processed through a secure platform to ensure the safety of your data.

Question 20

Do you operate in all regions of Spain?

Accepted Answer

Our services are currently available in [list cities/regions], but we are actively expanding.

Question 21

Do you offer services related to document legalization for foreign citizens in Spain?

Accepted Answer

Currently, we do not provide such services, but we are considering including them in the future.

Question 22

Do I need to provide my own materials or equipment for the service?

Accepted Answer

Our specialists usually bring all the necessary equipment and materials. However, if you have specific preferences or requirements, please inform us in advance.

Question 23

Do you provide any guarantees for the services?

Accepted Answer

Yes, we guarantee the quality of our services. If you are not satisfied with the result, please contact us, and we will do our best to resolve the issue as soon as possible.

Question 24

Are your services insured?

Accepted Answer

Yes, our services are insured against damages or accidents that may occur during the execution of the order.

Question 25

How can I contact you if I have questions or issues?

Accepted Answer

You can reach our support team via phone, email, or website chat. Our working hours are [specify hours].

Question 26

Can I cancel or change my booking?

Accepted Answer

Yes, you can cancel or change your booking up to [specify period, e.g., 24 hours] before the scheduled service time without any penalties. Please contact our support service for more information.

Question 27

Can I schedule services on a recurring basis?

Accepted Answer

Yes, you can set up a subscription for regular services, choosing a schedule that works best for you.

Question 28

Can I request the same specialist for repeat services?

Accepted Answer

We will try to assign the same specialist if they are available at your preferred time.

Question 29

What should I do if there's an issue with my task?

Accepted Answer

You can report the issue to our support team via chat on the platform or by email. We will resolve your issue promptly.

Question 30

Can I change the information in my profile?

Accepted Answer

Yes, you can edit your profile details at any time in your personal account.

Question 31

How can I contact support?

Accepted Answer

You can contact us via the online chat on the website, by email, or through the contact phone listed in the 'Contacts' section.

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