Terms of Use

Last updated: September 15, 2025

1. General Provisions

1.1. TakeEasy (hereinafter, "the Platform" or "TakeEasy") is a digital platform that mediates between professionals/companies that offer services and individuals or legal entities that request them (hereinafter, "Users").

1.2. These Terms of Use (hereinafter, the "Terms") establish the legal framework governing access to and use of the Platform operated by SMYADGT LTD. The Terms define the rights and obligations of Clients, Service Providers, and the Company when engaging through the Platform.

1.3. The Platform is owned and operated by:

SMYADGT LTD
Registration number: 16784848
VAT: EE102647345
Registered office: Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia
Email: support@takeeasy.com
Business hours: Monday–Friday, 9:00–18:00 (EET)

1.4. By registering an account, accessing, or using the Platform in any way, the User (whether Client or Service Provider) confirms that they have read, understood, and agree to be bound by these Terms. If the User does not agree, they must refrain from using the Platform.

1.5. The Company reserves the right to modify or update these Terms at any time. The most current version will be published on the Platform, and continued use after publication constitutes acceptance of the revised Terms.

1.6. These Terms are drafted in English. Translations into other languages may be provided for convenience; however, in case of discrepancies, the English version shall prevail.

1.7. These Terms take effect as of 15.09.2025 and remain in force until amended or replaced.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

2.1. "Platform" – the digital environment (https://takeeasy.com/) operated by SMYADGT LTD, enabling interaction between Clients and Service Providers for the provision of services.

2.2. "Company" or "Operator" – SMYADGT LTD, registration number 16784848, VAT EE102647345, with registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia.

2.3. "User" – any individual or legal entity who registers on the Platform, including Clients and Service Providers.

2.4. "Client" – a User who requests and purchases services via the Platform.

2.5. "Service Provider" – a User (individual or legal entity) who offers services via the Platform, including both self-employed professionals and companies.

2.6. "Account" – the personal or business account created by a User during registration on the Platform.

2.7. "Onboarding" – the process of providing mandatory and optional information upon registration, including city, work category, and, where applicable, profile photo, price list, and KYC/KYB verification.

2.8. "KYC" (Know Your Customer) – the verification process applicable to individual Service Providers to confirm identity, in line with AML and compliance requirements.

2.9. "KYB" (Know Your Business) – the verification process applicable to corporate Service Providers to confirm legal existence, structure, and authorization.

2.10. "Balance" or "Wallet" – the internal account of the User on the Platform, which may be credited with funds to pay commissions, access client contacts, or process service-related payments.

2.11. "Escrow Payment" – funds held temporarily by the Platform (via Stripe or another payment provider) until confirmation of service completion by the Client.

2.12. "Cash Flow Payment" – off-platform settlement directly between Client and Service Provider, in which the Platform's involvement is limited to charging the Service Provider an upfront commission for access to client contact information.

2.13. "Commission" – the percentage of the order value payable to the Platform for facilitating the transaction, whether deducted from escrow payments or charged upfront for cash flow orders.

2.14. "Dispute" – a formal request by a Client or Service Provider to review and resolve a disagreement concerning an order, payment, or service quality.

2.15. "Content" – all text, data, images, ratings, reviews, and other material provided or uploaded by Users on the Platform.

2.16. "Force Majeure" – any event beyond the reasonable control of the Company that prevents or delays the performance of its obligations, including but not limited to natural disasters, government restrictions, strikes, or network outages.

3. Scope of Services and Role of the Platform

3.1. Marketplace Function

The Platform functions exclusively as a digital marketplace where Clients may publish requests for services and Service Providers may offer and perform such services. The Company's role is limited to providing the technological infrastructure, payment solutions, and moderation mechanisms necessary to facilitate such interactions.

3.2. No Employment or Agency Relationship

3.2.1. The Company is not a party to the contractual relationship between a Client and a Service Provider.

3.2.2. Nothing in these Terms shall be construed as creating an employment relationship, joint venture, partnership, or agency between the Company and any User.

3.2.3. Service Providers act as independent contractors and are solely responsible for compliance with their own tax, accounting, and employment law obligations.

3.3. Payment Facilitation

3.3.1. All online payments on the Platform are processed exclusively through the payment intermediary:

Stripe Payments Europe, Limited
Company number: 513174
Registered office: The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland
VAT ID: IE 9829513W

3.3.2. When a Client makes an online payment, the transaction is executed by Stripe Payments Europe, Limited, in its capacity as payment service provider.

3.3.3. SMYADGT LTD does not itself hold client funds or provide regulated payment services. Where escrow functionality is used for online payments, the funds are not held by the Company but are processed and safeguarded by Stripe Payments Europe, Limited until service completion is confirmed.

3.3.4. Any issues, disputes, or claims arising from the execution, settlement, refund, or technical failure of payments fall under the responsibility of Stripe Payments Europe, Limited, in accordance with its own terms and conditions and applicable law.

3.3.5. The Company shall not be liable for delays, chargebacks, rejected payments, or any failures attributable to Stripe. Users are deemed to have accepted Stripe's terms of service when using the Platform for online payments.

3.4. No Guarantee of Service Quality

3.4.1. The Company does not guarantee the quality, safety, or legality of services offered by Service Providers.

3.4.2. Clients are responsible for evaluating the suitability of Service Providers, while Service Providers are responsible for delivering services in accordance with agreed specifications.

3.5. Third-Party Services

3.5.1. The Platform may integrate with third-party providers such as payment processors, verification tools, or app distribution services.

3.5.2. The Company is not liable for failures, delays, or errors attributable to such third-party services, but will use commercially reasonable efforts to ensure their proper functioning.

3.6. Dispute Moderation Role

While the Company may offer a dispute resolution process for online (escrow) payments, its decisions are limited to the allocation of funds held in escrow and shall not be deemed binding legal judgments beyond the scope of the Platform.

4. Eligibility and Territory

4.1. Age and Legal Capacity

4.1.1. The Platform may be used only by individuals who are at least 18 years old and who have full legal capacity to enter into binding contracts.

4.1.2. By registering, the User represents and warrants that they meet these requirements.

4.2. Use by Legal Entities

4.2.1. Where the User is a company or other legal entity, the individual creating the account represents that they are duly authorized to act on behalf of such entity.

4.2.2. The entity itself is bound by these Terms as the contracting party.

4.3. Territorial Availability

4.3.1. The Platform is operated by SMYADGT LTD, registered in Estonia, and primarily intended for use within the European Union.

4.3.2. Users located outside the EU may use the Platform provided that such use is not prohibited by local laws. The Company does not guarantee compliance with legal requirements applicable outside the EU and disclaims liability for unauthorized cross-border use.

4.4. Consumer and Business Users

4.4.1. Clients acting as individuals ("Consumers") may benefit from rights granted under applicable EU and Estonian consumer protection law.

4.4.2. Service Providers act strictly as independent professionals or businesses and are not considered consumers under these Terms.

4.4.3. Where a Client uses the Platform on behalf of a company, the Client will be deemed a business User and not a Consumer.

4.5. Excluded Users

4.5.1. The Platform may not be used by persons or entities subject to international sanctions, embargoes, or restrictions, as determined by EU law, United Nations resolutions, U.S. OFAC lists, or other applicable regulations.

4.5.2. The Company reserves the right to refuse, suspend, or terminate access to Users who fail to meet eligibility criteria or provide false information.

5. Account Registration and Security

5.1. Minimum Registration Data

5.1.1. To create an Account on the Platform, the User must provide the following mandatory information:

• First name and last name;
• Valid mobile phone number or email address;
• Password meeting the security requirements defined by the Platform.

5.1.2. Registration is considered complete once the User successfully verifies their contact details through the confirmation procedure (e.g., SMS or email verification).

5.2. Accuracy of Information

5.2.1. The User undertakes to provide truthful, accurate, and up-to-date information during registration and throughout their use of the Platform.

5.2.2. The Company may suspend or terminate accounts where false or misleading information has been provided.

5.3. One User – One Account

5.3.1. Each User may register and maintain only one Account.

5.3.2. Duplicate, fraudulent, or shared accounts are strictly prohibited.

5.4. Credentials and Security

5.4.1. Users are responsible for safeguarding their login credentials (username, password, and, where applicable, authentication codes).

5.4.2. Any use of the Platform under the User's Account is deemed authorized by that User.

5.4.3. The User must promptly notify the Company of any unauthorized access or suspected breach of security.

5.5. Account Deactivation and Deletion

5.5.1. Users may request voluntary deactivation or deletion of their Account at any time via the Platform interface or by contacting support.

5.5.2. Account deletion will result in the removal of stored personal data, subject to legal retention requirements (e.g., AML/financial recordkeeping).

5.5.3. The Company reserves the right to suspend or delete Accounts in cases of misconduct, violations of these Terms, or regulatory requirements, in accordance with the rules and procedures set out in Section 19.

6. User Types and Onboarding Requirements

6.1. General

6.1.1. Upon registration, all Users must complete the onboarding process by providing the mandatory data specified for their respective role.

6.1.2. Optional information may be provided voluntarily to improve visibility, trust, and matching efficiency on the Platform.

6.2. Client

6.2.1. Mandatory onboarding data:

• City of residence.

6.2.2. Optional onboarding data:

• Profile photo.

6.2.3. Clients are responsible for formulating service requests clearly and in sufficient detail to allow Service Providers to respond appropriately.

6.3. Service Provider – Individual

6.3.1. Mandatory onboarding data:

• City of residence;
• Work category (service type offered).

6.3.2. Optional onboarding data:

• Price list;
• Profile photo;
• KYC verification (required upon request or when triggered by compliance rules).

6.3.3. By registering as a Service Provider, the User represents that they possess the skills, qualifications, and legal capacity to perform the offered services.

6.4. Service Provider – Company

6.4.1. Mandatory onboarding data:

• City where services are offered;
• Work category (service type offered).

6.4.2. Optional onboarding data:

• Price list;
• Profile photo;
• KYB verification (required upon request or when triggered by compliance rules).

6.4.3. The individual registering on behalf of a company must have authority to bind the company legally.

6.5. Verification Triggers

6.5.1. The Company may require KYC or KYB verification at any time in order to comply with anti-money laundering (AML) laws, prevent fraud, or confirm authenticity of Service Providers.

6.5.2. Failure to complete KYC/KYB verification when requested may result in suspension or termination of the Account.

7. KYC/KYB and AML Compliance

7.1. General Principles

7.1.1. To ensure compliance with applicable anti-money laundering and counter-terrorist financing (AML/CTF) legislation, the Platform implements Know Your Customer (KYC) and Know Your Business (KYB) procedures.

7.1.2. Verification is required to protect the integrity of the Platform, reduce fraud risk, and comply with EU regulatory requirements.

7.2. Verification of Individual Service Providers (KYC)

7.2.1. Individual Service Providers may be required to provide personal identification documents, proof of residence, and other supporting information.

7.2.2. KYC checks are carried out in cooperation with Stripe Payments Europe, Limited, the Company's payment service provider.

7.3. Verification of Corporate Service Providers (KYB)

7.3.1. Corporate Service Providers may be required to provide incorporation documents, corporate registry extracts, proof of legal representatives, and beneficial ownership details.

7.3.2. KYB checks are also carried out in cooperation with Stripe Payments Europe, Limited.

7.4. Sanctions and Prohibited Users

7.4.1. The Company, directly or through Stripe, will conduct screening against sanctions lists, politically exposed persons (PEPs), and other compliance databases.

7.4.2. Users who appear on such lists, or who are reasonably suspected of illicit activity, may be denied access to or removed from the Platform.

7.5. Timing and Triggers

7.5.1. The Company reserves the right to request KYC or KYB verification at registration, prior to the release of funds, or at any later stage where compliance requires it.

7.5.2. Service Providers who refuse or fail to complete verification when requested will have their Accounts suspended until successful completion.

7.6. Data Handling

7.6.1. Verification data will be collected and processed in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).

7.6.2. Sensitive documents are handled by Stripe as an independent payment service provider; the Company does not retain full copies of verification data except as required for compliance and audit purposes.

7.7. Consequences of Non-Compliance

7.7.1. Users who fail to complete verification may not access certain Platform features, including receiving or withdrawing payments.

7.7.2. The Company may freeze balances or restrict access to services until verification obligations are fulfilled.

8. Use of the Platform and Communications

8.1. In-Platform Communications

8.1.1. All communications between Clients and Service Providers must take place exclusively through the Platform's internal messaging system.

8.1.2. Sharing external contact details (such as phone numbers, email addresses, or social media accounts) before an order is confirmed via the Platform is strictly prohibited, unless explicitly authorized by the Company.

8.2. Prohibition of Off-Platform Transactions

8.2.1. Users are prohibited from bypassing the Platform in order to avoid paying commissions (so-called "circumvention").

8.2.2. Where the Company determines that Users have engaged in circumvention, it may apply penalties including suspension of accounts, forfeiture of balances, and permanent bans.

8.2.3. The Company reserves the right to charge liquidated damages equal to the commission that would have been payable had the transaction been processed via the Platform.

8.3. User Content and Conduct

8.3.1. Users must ensure that all content uploaded or shared via the Platform (including service descriptions, photos, reviews, and messages) is accurate, respectful, and free of unlawful, offensive, or misleading material.

8.3.2. Harassment, discrimination, spam, fraud, or abusive language are strictly prohibited.

8.3.3. The Company reserves the right to remove content or suspend accounts that violate these rules.

8.4. Professionalism in Communications

8.4.1. Clients must provide clear, accurate, and timely information when creating service requests.

8.4.2. Service Providers must respond to inquiries in good faith and maintain a professional attitude throughout all interactions.

8.4.3. Failure to respond to messages or repeated unprofessional behavior may result in lower visibility on the Platform or account suspension.

8.5. Record of Communications

8.5.1. Communications conducted within the Platform may be stored and reviewed by the Company for purposes of dispute resolution, compliance monitoring, or fraud prevention.

8.5.2. By using the Platform, Users consent to such monitoring, subject to applicable data protection laws.

9. Orders and Service Execution

9.1. Creating an Order

9.1.1. Clients may create service requests ("Orders") by specifying the type of service, work category, location, deadlines, and any other relevant requirements.

9.1.2. Orders must be formulated clearly and in sufficient detail to allow Service Providers to evaluate and respond.

9.2. Responses by Service Providers

9.2.1. Service Providers may submit responses to open Orders through the Platform.

9.2.2. A response must accurately reflect the Provider's availability, skills, and willingness to perform the requested service.

9.2.3. Misleading, incomplete, or fraudulent responses are prohibited and may result in penalties.

9.3. Acceptance and Confirmation

9.3.1. An Order is deemed accepted once a Client and Service Provider confirm mutual agreement via the Platform.

9.3.2. For Orders with online payment (escrow), acceptance triggers the blocking of funds in the Client's balance.

9.3.3. For Orders with cash settlement, acceptance requires that the Service Provider has a sufficient balance on the Platform to cover the applicable commission (10% or 15%), as further detailed in Section 13.

9.4. Modifications and Cancellations

9.4.1. Any modifications to the scope, deadlines, or price of an Order must be confirmed through the Platform.

9.4.2. Cancellations initiated by either party are subject to the cancellation rules and penalties described in Section 14.

9.5. Execution of the Service

9.5.1. Service Providers are responsible for completing Orders in accordance with the agreed terms, timelines, and quality standards.

9.5.2. Clients must cooperate reasonably to enable performance of the service (e.g., by providing access, materials, or instructions where required).

9.6. Completion Confirmation

9.6.1. Once a Service Provider completes the service, the Client must confirm completion via the Platform within 48 hours.

9.6.2. If the Client fails to confirm completion or raise a dispute within 48 hours, the service will be deemed completed and funds will be released to the Service Provider.

9.7. Urgent Orders

9.7.1. Orders marked as urgent must receive a response from Service Providers within one (1) hour of posting.

9.7.2. The Platform may apply an additional urgent service surcharge of up to 50% to such Orders.

10. Pricing, Taxes, and Invoicing

10.1. Display of Prices

10.1.1. Service Providers may indicate suggested prices or price lists when creating or responding to Orders.

10.1.2. Final pricing for an Order is determined by agreement between the Client and the Service Provider through the Platform.

10.1.3. Unless explicitly stated otherwise, all prices are denominated in euros (EUR).

10.2. Commissions and Fees

10.2.1. The Platform applies the following commissions (exclusive of VAT):

• 5% + VAT on Client balance top-ups (escrow model);
• 15% + VAT on Orders of €500 or less (deducted from Service Provider payout in escrow model, or pre-charged in cash model);
• 10% + VAT on Orders exceeding €500 (deducted from Service Provider payout in escrow model, or pre-charged in cash model).

10.3. VAT and Tax Obligations

10.3.1. All commissions and fees charged by the Platform are subject to Value Added Tax (VAT) at the standard Estonian rate of 24%, in accordance with Estonian and EU tax law.

10.3.2. The Company will issue invoices including VAT where applicable.

10.3.3. Service Providers are solely responsible for:

• Declaring and paying their own income taxes, social contributions, or any other levies arising from services performed via the Platform;
• Ensuring that their pricing reflects all applicable tax obligations.

10.3.4. The Company does not act as a tax agent for Service Providers and assumes no responsibility for their tax compliance.

10.4. Invoicing

10.4.1. Invoices for commissions and fees charged by the Platform are generated automatically and made available to Users through their Accounts.

10.4.2. Service Providers may issue their own invoices directly to Clients for services performed, in compliance with their respective tax and accounting laws.

10.4.3. The Company shall not be liable for the accuracy, completeness, or legality of invoices issued by Service Providers to Clients.

10.5. Currency Conversion and Rounding

10.5.1. Payments made in currencies other than euros may be subject to conversion fees applied by Stripe or the User's bank.

10.5.2. Minor discrepancies due to rounding in currency conversion or VAT calculations are permissible and not considered a breach of these Terms.

10.6. Fee Schedule and Illustrative Examples

10.6.1. Client Fees (Escrow Model):

Top-up fee: 5% of deposited amount + VAT, charged at Wallet top-up.

Example: Client tops up €100 → Platform fee €5 + VAT → €95 credited to Wallet.

10.6.2. Service Provider Commissions (Escrow Model):

Order value ≤ €500 → 15% + VAT deducted from payout.

Order value > €500 → 10% + VAT deducted from payout.

Example: Order €400 → Service Provider receives €340 minus VAT.

Example: Order €800 → Service Provider receives €720 minus VAT.

10.6.3. Service Provider Commissions (Cash Settlement Model):

For Orders where the Client and the Service Provider have agreed to settle in cash directly (Off-Platform Settlement), the Platform reserves (freezes) the applicable commission amount from the Service Provider's Wallet in advance.

The commission is deducted from the Service Provider's Wallet only after the completion of the transaction between the Client and the Service Provider. Until that moment, the commission amount remains frozen (reserved) in the Service Provider's Wallet.

Order value ≤ €500 → 15% + 24% VAT.

Order value > €500 → 10% + 24% VAT.

Example:

Order €200 → Commission €30 + 24% VAT reserved (deducted after completion).

Order €1,000 → Commission €100 + 24% VAT reserved (deducted after completion).

10.6.4. Cancellation Penalties (Escrow Model):

Client cancels with >24h notice → 10% penalty of Order value.

Client cancels with <12h notice → 20% penalty of Order value.

Penalties are shared between the Platform and the affected Service Provider.

10.6.5. Refund Rules:

Escrow Orders: Top-up fee (5% + VAT) is non-refundable. Remaining balance may be refunded subject to Section 14 rules.

Cash Settlement Orders: Commission may be refunded (fully or partially) if the Client cancels or does not respond, as described in Section 13.4.

11. Payments and Fees – General

11.1. Platform Balance (Wallet)

11.1.1. Each User has an internal balance ("Wallet") associated with their Account.

11.1.2. Clients may top up their Wallet to fund Orders.

11.1.3. Service Providers must maintain sufficient Wallet balance to cover commissions payable in advance (in the cash payment model).

11.2. Supported Payment Methods

11.2.1. All online payments and Wallet top-ups are processed exclusively by:

Stripe Payments Europe, Limited
Company number: 513174
Registered office: The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland
VAT ID: IE 9829513W

11.2.2. Supported payment methods may include credit/debit cards and other methods offered by Stripe from time to time.

11.2.3. The Company does not directly process or store Users' payment card details.

11.3. Currency and Settlement

11.3.1. All transactions on the Platform are denominated in euros (EUR).

11.3.2. Where payments are made in another currency, Stripe may apply currency conversion fees, which are the sole responsibility of the User.

11.4. Commissions and Deductions

11.4.1. The Company charges commissions and service fees in accordance with Section 10.

11.4.2. Applicable fees are automatically deducted from the User's Wallet or from escrowed amounts before funds are released to the Service Provider.

11.5. Fraud Prevention and Chargebacks

11.5.1. Stripe may conduct fraud monitoring and risk checks on all transactions.

11.5.2. Any chargebacks, reversals, or disputes related to payments are handled under Stripe's terms and conditions.

11.5.3. The Company is not liable for delays, rejected payments, or additional costs resulting from chargebacks or fraud investigations initiated by Stripe or the User's bank.

11.6. No Interest on Balances

11.6.1. Funds held in Wallets or escrow accounts do not accrue interest for Users.

11.6.2. The Company is not a credit institution and does not provide banking or investment services.

11.7. Stripe as Exclusive Payment Provider

11.7.1. All online payments made through the Platform are executed by Stripe Payments Europe, Limited under its own legal and regulatory framework.

11.7.2. By using the Platform for online payments, Users agree to Stripe's Services Agreement and Privacy Policy, available at:

https://stripe.com/legal
https://stripe.com/privacy

11.7.3. Any issues relating to failed, delayed, or reversed payments, chargebacks, or settlement errors fall under the responsibility of Stripe.

11.7.4. Users acknowledge that the Company does not hold client funds and is not liable for technical or operational issues arising from Stripe's infrastructure.

11.7.5. For payment verification (KYC/KYB), Users' data may be transmitted directly to Stripe, which processes such data as an independent data controller.

11.7.6. Stripe, as a licensed EU payment institution, ensures compliance with PSD2 (Payment Services Directive 2), including strong customer authentication (SCA). Users may be required to complete additional verification steps (e.g., 3D Secure).

12. Payments – Online (Escrow) Flow

12.1. Client Balance Top-Up

12.1.1. When a Client tops up their Wallet, the Platform charges a 5% commission plus VAT on the deposited amount.

12.1.2. The net amount, after deduction of the commission, is credited to the Client's Wallet for use in Orders.

12.1.3. Top-ups are processed exclusively by Stripe Payments Europe, Limited under its own terms and conditions.

12.2. Escrow Mechanism

12.2.1. Upon acceptance of an Order with online payment, an amount equal to the agreed service price is placed on hold in escrow.

12.2.2. Funds remain blocked until the Client confirms service completion, or until the 48-hour confirmation period expires without dispute.

12.2.3. If the Client raises a dispute within the confirmation period, funds will remain frozen until the Company's dispute resolution process (Section 17) is concluded.

12.3. Release of Funds

12.3.1. Once completion is confirmed, funds are released to the Service Provider minus applicable commissions:

• 15% + VAT for Orders with a value of €500 or less;
• 10% + VAT for Orders with a value greater than €500.

12.3.2. Payouts are initiated via Stripe and may take between 1 and 5 business days, depending on Stripe's processing times and the Service Provider's bank.

12.4. Failed or Rejected Payments

12.4.1. If Stripe rejects a payment or a top-up fails, the Client's Wallet will not be credited and the Order will not proceed.

12.4.2. The Company assumes no liability for failed transactions attributable to Stripe, the Client's bank, or other third parties.

12.5. Refunds

12.5.1. In cases where an Order is cancelled or resolved in favor of the Client, escrowed funds will be refunded to the Client's Wallet after deduction of the 5% top-up commission, which is non-refundable.

12.5.2. Refunds are processed through Stripe, and timing may vary depending on the Client's payment method and bank.

12.6. No Direct Transfers

12.6.1. Clients and Service Providers are strictly prohibited from bypassing the escrow system for online Orders.

12.6.2. Any attempt to arrange direct transfers outside the Platform constitutes circumvention under Section 15 and may result in penalties, including account suspension.

13. Payments – Cash Flow (Off-Platform Settlement)

13.1. Commission on Contact Access

13.1.1. For Orders where the Client and the Service Provider have agreed to settle in cash directly (Off-Platform Settlement), the Platform reserves (freezes) the applicable commission amount from the Service Provider's Wallet in advance.

13.1.2. The commission is deducted from the Service Provider's Wallet only after the completion of the transaction between the Client and the Service Provider. Until that moment, the commission amount remains frozen (reserved) in the Service Provider's Wallet.

13.2. Deduction Mechanism

13.2.1. The commission shall be charged only if the Client and the Service Provider ultimately conclude the transaction. In the event of cancellation or non-performance of the transaction, the commission amount shall be unfreezed and returned to the Service Provider's Wallet.

13.2.2. The Service Provider must maintain sufficient Wallet balance to cover the applicable commission before being granted access to Client contact information.

13.3. No Guarantee of Payment

13.3.1. In cash settlement Orders, the Company does not participate in or guarantee payment between the Client and the Service Provider.

13.3.2. Once Client contact details are disclosed, the Company has no control over whether payment is made, its amount, or its timing.

13.3.3. The Service Provider acknowledges that cash settlement Orders involve higher commercial risk and accepts this risk in full.

13.4. Possible Refund of Commission

13.4.1. The Company may, at its discretion, refund all or part of the commission charged to the Service Provider in the following cases:

• The Client fails to respond within a reasonable period after contact access is granted;
• The Client cancels the Order before any service agreement is reached.

13.4.2. Refund decisions are made by the Company on a case-by-case basis and are final.

13.5. Prohibition of Circumvention

13.5.1. Service Providers are prohibited from using cash settlement Orders as a mechanism to bypass the Platform's commissions for subsequent services.

13.5.2. Any attempt to circumvent commissions will be treated as a breach under Section 15.

14. Cancellations, No-Shows, and Refunds

14.1. Client-Initiated Cancellations

14.1.1. A Client may cancel an Order prior to its acceptance by a Service Provider without incurring penalties.

14.1.2. If a Client cancels an accepted Order with more than 24 hours' notice before the scheduled start, a 10% cancellation penalty applies.

14.1.3. If a Client cancels an accepted Order with less than 12 hours' notice, a 20% cancellation penalty applies.

14.1.4. Penalties are deducted from the Client's Wallet and allocated proportionally between the Platform and the affected Service Provider.

14.2. Service Provider-Initiated Cancellations

14.2.1. If a Service Provider cancels an accepted Order without justified cause, the Company may apply one or more of the following measures:

• Temporary suspension of the Service Provider's Account;
• Permanent termination in case of repeated cancellations;
• Reduction of visibility and ranking on the Platform.

14.2.2. For Orders with online payments, funds held in escrow will be refunded to the Client, less any non-refundable top-up commission (5% + VAT).

14.3. No-Shows

14.3.1. If a Client fails to appear or cooperate for the execution of an Order (no-show), the Service Provider may raise a complaint under Section 17.

14.3.2. If a Service Provider fails to appear (no-show), the Client is entitled to a refund of escrowed funds, and penalties may be applied against the Service Provider, including suspension.

14.4. Refunds in Escrow Model

14.4.1. Where services are not delivered or are delivered defectively, the Client may request a refund within 48 hours of the scheduled completion.

14.4.2. Refunds are processed via Stripe and returned to the Client's Wallet, minus the non-refundable 5% top-up commission.

14.4.3. Partial refunds may be granted if services were partially delivered.

14.5. Refunds in Cash Settlement Model

14.5.1. Since payments occur outside the Platform, the Company does not guarantee refunds of cash payments made directly between Client and Service Provider.

14.5.2. The only refundable component is the commission charged for access to Client contact details, and only under the conditions set out in Section 13.4.

14.6. Processing of Refunds

14.6.1. Refunds (where applicable) will be processed within 14 calendar days after the Company's decision.

14.6.2. Timing of availability depends on Stripe and the User's financial institution.

15. Anti-Circumvention Policy

15.1. Definition of Circumvention

15.1.1. Circumvention occurs when a User attempts to avoid or reduce commissions by conducting transactions, communications, or agreements outside the Platform after being connected through it.

15.1.2. Examples include, but are not limited to:

• Exchanging direct contact information without paying the required commission;
• Concluding service agreements outside the Platform after initial introduction via the Platform;
• Encouraging other Users to cancel Orders on the Platform and continue privately.

15.2. Monitoring and Enforcement

15.2.1. The Company reserves the right to monitor communications conducted on the Platform in order to detect circumvention attempts.

15.2.2. Suspicious behavior may trigger review, temporary restrictions, or requests for additional clarification from Users.

15.3. Remedies for Breach

15.3.1. Where circumvention is established, the Company may impose one or more of the following remedies:

• Immediate suspension or termination of the User's Account;
• Forfeiture of Wallet balances;
• Downgrading of visibility or ranking on the Platform.

15.4. Liquidated Damages

15.4.1. In addition to suspension or termination, the Company may charge liquidated damages equal to the commission that would have been payable had the transaction been processed through the Platform.

15.4.2. Users acknowledge that these damages represent a genuine pre-estimate of the Company's loss and are enforceable as contractual compensation.

15.5. Reporting Circumvention

15.5.1. Users are encouraged to report suspected circumvention via the Platform's support channels.

15.5.2. The Company treats such reports confidentially and may take investigative or enforcement actions as appropriate.

16. Ratings and Reviews

16.1. Purpose

16.1.1. The Platform provides a system of ratings and reviews to promote transparency, build trust between Users, and encourage high-quality service delivery.

16.2. Posting Rules

16.2.1. After completion of an Order, Clients may rate Service Providers and leave reviews.

16.2.2. Ratings must reflect the Client's genuine experience and be given in good faith.

16.2.3. Reviews must not contain unlawful, offensive, defamatory, or misleading content.

16.3. Moderation

16.3.1. The Company reserves the right to review, edit, or remove reviews that violate these Terms, applicable laws, or community standards.

16.3.2. Reviews may also be removed if they are proven to be false, fraudulent, or unrelated to the actual service performed.

16.3.3. The Company does not guarantee that every review will be moderated or removed, and Users acknowledge that reviews reflect subjective opinions of other Users.

16.4. Impact on Visibility

16.4.1. Ratings and reviews form part of the algorithm that determines Service Provider visibility and ranking on the Platform.

16.4.2. Consistently low ratings may result in reduced visibility, temporary suspension, or permanent termination of the Service Provider's Account.

16.5. Right of Reply

16.5.1. Service Providers have the right to post a response to any review in order to provide clarification, context, or rebuttal.

16.5.2. Responses must also comply with the same posting rules outlined in Section 16.2.

17. Disputes and Complaint Handling

17.1. Internal Resolution Process

17.1.1. For Orders paid via the escrow model, Clients may submit a dispute within 48 hours of the scheduled completion if they consider the service unsatisfactory or not delivered.

17.1.2. Disputes must be filed directly through the Platform's dispute function.

17.1.3. The Service Provider will be notified and given an opportunity to respond within a reasonable period (normally 3 business days).

17.2. Evidence Requirements

17.2.1. Parties are encouraged to provide supporting evidence, such as chat records, photos, documents, or other proof relevant to the dispute.

17.2.2. The Company may reject a dispute if insufficient evidence is provided.

17.3. Moderation and Decision

17.3.1. The Company acts as a neutral moderator and will review the evidence provided by both parties.

17.3.2. The Company's decision regarding the allocation of escrowed funds shall be final and binding within the scope of the Platform.

17.3.3. Decisions do not constitute legal judgments enforceable outside the Platform and do not prejudice Users' rights to pursue claims through courts or arbitration.

17.4. Cash Settlement Orders

17.4.1. The Company does not provide dispute resolution for cash settlement Orders, since payments occur outside the Platform.

17.4.2. The only disputes eligible in such cases are those concerning the commission charged for access to Client contact details (see Section 13.4).

17.5. Escalation and External Remedies

17.5.1. If a User is dissatisfied with the Company's decision, they may escalate the matter to external dispute resolution mechanisms available under applicable law.

17.5.2. For Consumers located in the European Union, the EU Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr.

17.6. Timelines

17.6.1. The Company will make reasonable efforts to resolve disputes within 14 calendar days of receiving all relevant information.

17.6.2. Timelines may be extended in complex cases or where additional evidence is required.

17.7. Escrow and Dispute Flow (Illustrative)

17.7.1. Escrow Payment Flow:

Client tops up Wallet → 5% + VAT fee charged → Net funds credited.

Order accepted → Service value blocked in escrow.

Service performed → Client confirms within 48h or funds auto-released.

Dispute filed → Escrow frozen pending resolution.

17.7.2. Dispute Resolution Flow (Escrow Model):

Client raises dispute within 48h.

Service Provider notified, may respond in 3 business days.

Company reviews evidence.

Decision outcomes: (a) full payout to Service Provider; (b) partial split; (c) refund to Client (minus non-refundable top-up fee).

Decision executed via Stripe within ~14 days.

17.7.3. Cash Settlement Flow:

Client posts cash Order.

Service Provider pays commission upfront (10%/15% + VAT) to access contact.

Client and Service Provider settle directly outside Platform.

No escrow, no guarantee of payment.

Possible refund: commission (discretionary) if Client cancels or does not respond.

18. Prohibited Conduct and Acceptable Use

18.1. General Principles

18.1.1. Users must use the Platform in a lawful, fair, and responsible manner.

18.1.2. Any use of the Platform that may cause harm to other Users, the Company, or third parties is strictly prohibited.

18.2. Fraud and Misrepresentation

18.2.1. Users may not engage in fraud, misrepresentation, or provision of false or misleading information.

18.2.2. Impersonating another individual or entity, or providing falsified identity or business documents, is strictly prohibited.

18.3. Spam and Harassment

18.3.1. Users may not use the Platform to distribute spam, unsolicited advertising, or promotional messages.

18.3.2. Harassment, threats, hate speech, discrimination, or any abusive language toward other Users or the Company's staff is prohibited.

18.4. Multiple Accounts and Circumvention

18.4.1. Creating more than one Account per User, or using another User's Account without authorization, is prohibited.

18.4.2. Circumvention of the Platform's commission structure, including attempts to arrange transactions outside the Platform, is prohibited (see Section 15).

18.5. Security Violations

18.5.1. Users may not attempt to gain unauthorized access to the Platform, its systems, or other Users' Accounts.

18.5.2. Introducing malware, viruses, or other harmful code is strictly prohibited.

18.5.3. Any attempt to interfere with the proper functioning, security, or integrity of the Platform may result in immediate termination and legal action.

18.6. Unlawful Use

18.6.1. The Platform may not be used for illegal activities, including but not limited to money laundering, terrorist financing, fraud, or provision of prohibited goods or services.

18.6.2. Users are solely responsible for ensuring that their activities on the Platform comply with applicable local and international laws.

18.7. Monitoring and Enforcement

18.7.1. The Company reserves the right to investigate suspected violations of this Section.

18.7.2. The Company may suspend, restrict, or terminate Accounts found to be in breach, and may report unlawful activity to competent authorities.

19. Suspension and Termination

19.1. Grounds for Suspension or Termination

19.1.1. The Company may suspend or terminate a User's Account, with or without prior notice, in any of the following cases:

• Repeated or serious violations of these Terms;
• Fraudulent, abusive, or illegal activity;
• Circumvention of commissions or attempts to bypass the Platform (see Section 15);
• Failure to complete KYC/KYB verification when required;
• Harassment, threats, or abusive conduct toward other Users or Company staff;
• Chargebacks, payment fraud, or other payment-related irregularities;
• As required by applicable law, regulatory authorities, or court orders.

19.2. Consequences of Suspension

19.2.1. During suspension, the User may be restricted from:

• Logging into the Platform;
• Posting or responding to Orders;
• Accessing Wallet funds.

19.2.2. Suspension may be temporary (pending resolution) or indefinite, at the Company's discretion.

19.3. Consequences of Termination

19.3.1. Termination results in permanent closure of the User's Account.

19.3.2. All active Orders will be cancelled, and any funds held in escrow will be refunded to the Client, subject to applicable commissions and penalties.

19.3.3. Wallet balances of terminated Accounts may be retained by the Company in cases of fraud, unlawful activity, or breach of Section 15 (Anti-Circumvention).

19.4. Appeals

19.4.1. A User may appeal a suspension or termination decision by contacting support within 7 calendar days of notification.

19.4.2. The Company will review appeals on a case-by-case basis. Decisions following appeal review are final.

19.5. Regulatory and Legal Obligations

19.5.1. The Company reserves the right to suspend or terminate Accounts where necessary to comply with AML/CTF obligations, sanctions regimes, or legal requirements.

19.5.2. Information concerning suspended or terminated Users may be shared with competent authorities where required by law.

20. Intellectual Property

20.1. Ownership of the Platform

20.1.1. All intellectual property rights in the Platform, including but not limited to software, source code, databases, user interfaces, design, logos, trademarks, and other proprietary elements, are owned or lawfully licensed by SMYADGT LTD.

20.1.2. Users are granted a limited, non-exclusive, non-transferable, and revocable license to use the Platform solely for purposes permitted under these Terms.

20.2. Restrictions

20.2.1. Users may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or otherwise exploit the Platform or any of its components without prior written consent of the Company.

20.2.2. Unauthorized use of the Company's intellectual property may result in immediate suspension or termination of the Account and may give rise to civil or criminal liability.

20.3. User-Generated Content

20.3.1. Users retain ownership of any content they upload to the Platform, including service descriptions, photos, reviews, and other materials ("User Content").

20.3.2. By uploading User Content, the User grants the Company a worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, store, reproduce, display, adapt, and distribute such content in connection with the operation, promotion, and improvement of the Platform.

20.3.3. The Company is not obliged to use, display, or maintain any User Content on the Platform and may remove it at its discretion if it violates these Terms or applicable law.

20.4. Third-Party Intellectual Property

20.4.1. Users must ensure that their User Content does not infringe the intellectual property rights of third parties.

20.4.2. The Company shall not be held liable for User Content that infringes third-party rights; responsibility rests solely with the User who uploaded such content.

20.5. Takedown Procedure

20.5.1. If any person believes that their intellectual property rights have been infringed by User Content on the Platform, they may notify the Company in writing, providing:

• Identification of the work claimed to have been infringed;
• Identification of the material alleged to infringe and its location;
• Contact details of the claimant;
• A statement of good faith belief that the use is unauthorized;
• A declaration of accuracy and legal standing to act on behalf of the rights holder.

20.5.2. Upon receiving a valid notice, the Company will review and, where appropriate, remove or disable access to the infringing material.

21. Privacy and Data Protection

21.1. Compliance with Applicable Law

21.1.1. The Company processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Estonian Personal Data Protection Act, and other applicable EU and local privacy laws.

21.1.2. By using the Platform, Users acknowledge and consent to the processing of their personal data as described in these Terms and in the Platform's Privacy Policy.

21.2. Categories of Data Processed

21.2.1. The Company may collect and process the following categories of data:

• Identification and contact data (name, surname, phone, email, city);
• Account and transaction data (Wallet balance, Orders, payment history);
• KYC/KYB verification data (processed directly by Stripe Payments Europe, Limited, with limited access for the Company);
• Technical data (IP address, device identifiers, cookies).

21.3. Purposes of Processing

21.3.1. Data is processed for the following purposes:

• Account registration and management;
• Order creation, execution, and payment processing;
• Fraud prevention, AML/CTF compliance, and security monitoring;
• Customer support and dispute resolution;
• Improvement of services and user experience.

21.4. Data Sharing

21.4.1. Personal data may be shared with:

• Stripe Payments Europe, Limited, as the exclusive payment service provider;
• Other service providers engaged for hosting, analytics, or support, subject to strict confidentiality obligations;
• Competent authorities, courts, or regulators, where required by law.

21.5. Data Retention

21.5.1. Personal data will be retained only as long as necessary for the purposes outlined above, and in any event:

• For AML/CTF compliance – minimum 5 years after the termination of the business relationship;
• For accounting and tax purposes – as required by applicable law;
• For general account data – until the User requests deletion, subject to legal retention obligations.

21.6. User Rights

21.6.1. Users have the following rights under GDPR:

• Right of access to their personal data;
• Right to rectification of inaccurate or incomplete data;
• Right to erasure ("right to be forgotten");
• Right to restrict or object to processing;
• Right to data portability.

21.6.2. Requests to exercise these rights must be submitted to support@takeeasy.com.

21.7. Cookies and Tracking

21.7.1. The Platform uses necessary technical cookies for its operation.

21.7.2. For more details, Users should consult the Cookies Policy, available on the Platform.

21.8. Privacy Policy Reference

21.8.1. Full details of personal data processing practices are set out in the Platform's Privacy Policy, which forms an integral part of these Terms.

21.8.2. In the event of inconsistency between this Section and the Privacy Policy, the Privacy Policy shall prevail.

22. Warranties and Disclaimers

22.1. No Warranty of Service Quality

22.1.1. The Company provides the Platform on an "as is" and "as available" basis.

22.1.2. The Company does not warrant, represent, or guarantee the quality, reliability, legality, or suitability of any services offered by Service Providers.

22.1.3. All obligations regarding the execution of services rest solely with the Service Provider.

22.2. User Responsibility

22.2.1. Clients are solely responsible for evaluating the qualifications, competence, and suitability of Service Providers before engaging their services.

22.2.2. Service Providers are solely responsible for ensuring that their services comply with applicable laws, regulations, and industry standards.

22.3. No Guarantee of Availability

22.3.1. The Company does not guarantee that the Platform will be available at all times, free from errors, interruptions, or technical failures.

22.3.2. Access may be temporarily restricted due to maintenance, system upgrades, or technical issues beyond the Company's control.

22.4. Third-Party Services

22.4.1. The Platform integrates with third-party services, most notably Stripe Payments Europe, Limited for payment processing, as well as other subcontractors, vendors, and service providers (including hosting, communication, analytics, and verification providers).

22.4.2. The Company does not warrant the performance, reliability, or availability of such third-party services and shall not be liable for errors, interruptions, or failures attributable to them.

22.5. Limitation of Express and Implied Warranties

22.5.1. To the maximum extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

22.6. Risk Acknowledgement

22.6.1. Users acknowledge that engaging in transactions through the Platform, whether online or cash-based, involves commercial risks.

22.6.2. The Company shall not be liable for losses arising from fraud, non-performance, or disputes between Clients and Service Providers, except as explicitly provided in Section 17 (Dispute Resolution) for escrow payments.

23. Limitation of Liability

23.1. General Limitation

23.1.1. To the maximum extent permitted by law, the liability of SMYADGT LTD arising out of or in connection with the use of the Platform shall be limited to the total amount of commissions and fees paid by the User to the Company during the six (6) months preceding the event giving rise to liability.

23.2. Exclusion of Certain Damages

23.2.1. The Company shall not be liable for:

• Loss of profits, revenue, or anticipated savings;
• Business interruption or loss of opportunity;
• Loss of goodwill or reputation;
• Indirect, incidental, special, punitive, or consequential damages.

23.3. User-to-User Transactions

23.3.1. The Company shall not be liable for disputes, losses, or damages arising from transactions between Clients and Service Providers, except as expressly provided in Section 17 with respect to escrow fund allocation.

23.3.2. In cash settlement Orders, the Company bears no responsibility for non-payment, partial payment, or defective performance of services.

23.4. Third-Party Services

23.4.1. The Company shall not be liable for failures, errors, or delays caused by third-party service providers, including but not limited to Stripe Payments Europe, Limited, banks, or telecommunications operators.

23.4.2. Any claims relating to the processing of payments must be directed to Stripe under its applicable terms and conditions.

23.5. Force Majeure

23.5.1. The Company shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, internet outages, cyberattacks, or pandemics.

23.6. Mandatory Legal Rights

23.6.1. Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability for death, personal injury, or fraud.

23.6.2. For Consumers within the European Union, statutory rights under consumer protection laws remain unaffected.

24. Indemnification

24.1. User's Obligation to Indemnify

24.1.1. Each User agrees to indemnify, defend, and hold harmless SMYADGT LTD, its directors, officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) The User's breach of these Terms;
• (b) The User's violation of applicable laws or regulations;
• (c) The User's infringement of intellectual property rights, data protection rights, or other rights of third parties;
• (d) Disputes, complaints, or claims brought by other Users resulting from the User's acts or omissions;
• (e) Fraud, misrepresentation, or unlawful conduct by the User.

24.2. Scope of Indemnification

24.2.1. The obligation to indemnify applies whether claims are brought in contract, tort, statute, or otherwise.

24.2.2. The User's indemnification obligations remain in force after the termination or suspension of their Account.

24.3. Company's Right to Defend

24.3.1. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the User.

24.3.2. In such cases, the User agrees to fully cooperate with the Company in asserting any available defenses.

24.4. Notification

24.4.1. The Company will promptly notify the User of any claim subject to indemnification.

24.4.2. Failure by the Company to provide timely notice shall not relieve the User of their indemnification obligations, except to the extent that the User was materially prejudiced by such failure.

25. Service Availability, Maintenance, and Force Majeure

25.1. Availability of the Platform

25.1.1. The Company will use commercially reasonable efforts to ensure that the Platform is available to Users on a continuous basis.

25.1.2. However, the Company does not guarantee uninterrupted access, and Users acknowledge that temporary disruptions may occur.

25.2. Maintenance and Updates

25.2.1. The Company may perform scheduled or unscheduled maintenance, upgrades, or security updates to the Platform.

25.2.2. During such periods, access to the Platform may be temporarily suspended or limited.

25.2.3. The Company will, where feasible, provide prior notice of scheduled maintenance, but cannot guarantee advance notice in urgent cases (e.g., security patches).

25.3. Technical Failures

25.3.1. The Company shall not be liable for unavailability, errors, or delays caused by:

• Internet or telecommunications failures;
• Hardware or software malfunctions beyond the Company's control;
• Third-party service disruptions, including Stripe Payments Europe, Limited.

25.4. Force Majeure

25.4.1. The Company shall not be responsible or liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters, extreme weather, or fire;
• Acts of government or regulatory authorities;
• War, terrorism, civil unrest, or embargoes;
• Labor disputes or strikes;
• Cyberattacks or major system outages;
• Pandemics or public health emergencies.

25.4.2. In the event of Force Majeure, the Company's obligations will be suspended for the duration of the event.

25.5. User Acknowledgement

25.5.1. By using the Platform, Users acknowledge that occasional interruptions, downtime, or restrictions in service availability may occur.

25.5.2. Such interruptions shall not constitute a breach of these Terms by the Company.

26. Changes to the Terms

26.1. Right to Modify

26.1.1. The Company reserves the right to amend, update, or replace these Terms at any time, in whole or in part.

26.1.2. Changes may be made to reflect updates in law, regulatory requirements, business practices, or improvements to the Platform.

26.2. Publication of Changes

26.2.1. Any updated version of the Terms will be published on the Platform's website and/or mobile applications.

26.2.2. The date of the latest revision will be indicated at the top of the document ("Last updated" field).

26.3. User Notification

26.3.1. Where changes are material, the Company will provide Users with prior notice by reasonable means (e.g., in-app notification, email, or website banner).

26.3.2. Users are encouraged to review the Terms regularly to stay informed of any updates.

26.4. Acceptance of Changes

26.4.1. Continued use of the Platform following publication of the updated Terms constitutes the User's acceptance of the revised Terms.

26.4.2. If a User does not agree with the updated Terms, they must immediately stop using the Platform and may request deletion of their Account.

27. Governing Law and Jurisdiction; Consumer Rights

27.1. Governing Law

27.1.1. These Terms, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict-of-law principles.

27.2. Jurisdiction

27.2.1. The courts of Estonia shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms, subject to mandatory rights granted to Consumers under applicable EU law.

27.2.2. For Consumers residing in the European Union, jurisdiction may also lie with the courts of their habitual residence, as required by EU consumer protection legislation.

27.3. Mandatory Consumer Rights

27.3.1. Nothing in these Terms shall exclude or limit the statutory rights granted to Consumers under applicable EU and Estonian consumer protection law.

27.3.2. In case of conflict between these Terms and mandatory consumer protection laws, the latter shall prevail.

27.4. Dispute Resolution

27.4.1. All disputes arising out of or in connection with these Terms shall be resolved by the competent courts in accordance with Section 27.2.

27.4.2. Consumers in the EU retain their statutory right to bring claims before courts of their habitual residence under applicable EU law.

27.5. Severability of Jurisdiction Clause

27.5.1. If any part of this Section is found invalid or unenforceable under applicable law, the remaining provisions shall continue to apply in full force.

28. Notices and Electronic Communications

28.1. Form of Communication

28.1.1. The Company will communicate with Users primarily through electronic means, including:

• Email sent to the address provided during registration;
• In-app notifications within the Platform;
• Announcements published on the Platform's website.

28.2. Validity of Electronic Notices

28.2.1. Users agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

28.2.2. Users are responsible for maintaining a valid email address and regularly checking their inbox, spam, and notification folders.

28.3. Notices to the Company

28.3.1. Users may send notices or formal correspondence to the Company via email at: support@takeeasy.com.

28.3.2. For matters requiring written form under applicable law, Users may also send notices by post to the Company's registered office:

SMYADGT LTD
Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia

28.4. Timing of Notices

28.4.1. Notices sent by email will be deemed received on the next business day following transmission, provided that no error or bounce-back message is received.

28.4.2. Notices sent by post will be deemed received within five (5) business days of dispatch, unless proven otherwise.

28.5. Language of Communication

28.5.1. The primary language of official communications shall be English.

28.5.2. The Company may, at its discretion, provide translations in other languages for convenience, but in the event of discrepancies, the English version shall prevail.

29. Assignment and Subcontracting

29.1. Assignment by the Company

29.1.1. The Company may assign, transfer, or delegate any of its rights and obligations under these Terms to an affiliate, successor, purchaser of its business, or a qualified subcontractor, without requiring the prior consent of Users.

29.1.2. In such cases, the Company will ensure that the assignee or subcontractor complies with obligations substantially similar to those set forth in these Terms.

29.2. Subcontracting

29.2.1. The Company may engage third-party service providers, including payment processors (e.g., Stripe Payments Europe, Limited), hosting providers, and verification services, to perform certain functions of the Platform.

29.2.2. The Company remains responsible for the overall operation of the Platform, except where liability is expressly excluded under these Terms.

29.3. Restrictions on Users

29.3.1. Users may not assign, transfer, or delegate any of their rights or obligations under these Terms without the prior written consent of the Company.

29.3.2. Any attempted assignment or transfer by a User in violation of this Section shall be null and void.

29.4. Binding Effect

29.4.1. These Terms are binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.

30. Severability; No Waiver; Entire Agreement

30.1. Severability

30.1.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be modified or interpreted to the minimum extent necessary to make it valid and enforceable.

30.1.2. If modification is not possible, the provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

30.2. No Waiver

30.2.1. Failure or delay by the Company in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision.

30.2.2. Any waiver must be made expressly in writing and signed by an authorized representative of the Company.

30.3. Entire Agreement

30.3.1. These Terms, together with the Privacy Policy, Cookies Policy, and any additional terms referenced herein, constitute the entire agreement between the User and the Company regarding the use of the Platform.

30.3.2. They supersede and replace all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the subject matter hereof.