Reglas de uso del servicio TakeEasy

Última actualización: 1 noviembre 2025

Datos de la compañía

NIF: B75902544

Dirección: Avenida de España, número 146, 5º planta, puerta B, 29680 Estepona, España

Correo electrónico: support@takeeasy.com

1. Disposiciones Generales

1.1. Take Easy Care S.L. (en adelante, "la Plataforma" o "TakeEasy") es una plataforma digital que intermedia entre Profesionales/Empresas y Clientes.

1.2. Estas condiciones regulan el acceso, uso y contratación a través de la Plataforma (TRLGDCU, LSSI‑CE).

1.3. El uso implica aceptación plena de estas Condiciones.

1.4. TakeEasy podrá modificar estas Condiciones publicando la versión actualizada en la Plataforma.

1.7. Las Condiciones entran en vigor a partir del 01.12.2025 y permanecerán vigentes hasta su modificación o sustitución.

2. Registro y Cuentas de Usuario

2.1. El uso de los servicios requiere registro previo con datos veraces.

2.2. Profesionales/Empresas deberán aportar información precisa sobre experiencia, tarifas, servicios y acreditaciones.

2.3. Clientes deberán definir necesidades, plazos y requerimientos al formalizar pedidos.

2.4. No se permite la duplicación de cuentas.

2.5. Los Usuarios son responsables de la confidencialidad de sus credenciales.

2.6. Conducta ética; abusos o fraudes podrán implicar suspensión.

3. Condiciones para Profesionales/Empresas

3.1. Calidad del servicio

La calidad será valorada mediante calificaciones; bajas reiteradas pueden acarrear suspensión.

3.2. Obligaciones

• Cumplir encargos en los plazos pactados
• Mantener comunicación solo a través de la Plataforma
• Respetar acuerdos; cambios validados por la Plataforma
• Notificar imposibilidad de completar un encargo

3.3. Prohibiciones

• Incumplir plazos sin justificación
• Ofrecer servicios externos derivados de encargos iniciados en la Plataforma
• Omitir mensajes o mantener actitudes negligentes/irrespetuosas

3.4. Garantías y reembolsos

Ante servicio deficiente, el Cliente podrá solicitar correcciones o reembolso parcial/total.

4. Condiciones para Clientes

4.1. Obligaciones

• Formular pedidos con claridad y detalle
• Realizar pagos en plazo
• Emitir valoraciones objetivas tras el servicio

4.2. Resolución de disputas

El Cliente dispone de 48 h tras la prestación del servicio para solicitar correcciones o abrir disputa.

5. Pagos, Comisiones e Impuestos

5.1. Comisión de servicio

• Clientes: 5 % + IVA al recargar saldo
• Profesionales/Empresas: encargos ≤ 500 € → 15 % + IVA; > 500 € → 10 % + IVA

5.2. Impuestos

Todos los precios incluyen IVA conforme a normativa española.

5.3. Medios de pago y transferencias

Pagos mediante tarjeta u otros métodos; transferencias 1–5 días laborables.

5.4. Cancelaciones y penalizaciones

• Cancelación > 24 h: 10 %
• Cancelación < 12 h: 20 %
• Cancelación injustificada (profesional): suspensión temporal o definitiva

6. Seguridad y Garantías

6.1. El depósito se transfiere al profesional tras confirmación; en 48 h sin disputa se considera aprobado.

6.2. En caso de prestación deficiente: devolución o correcciones.

6.3. Si el profesional no ejecuta el encargo, la Plataforma gestionará un sustituto sin coste adicional.

6.4. Pedidos urgentes: tarifa adicional hasta el 50 %, respuesta máx. 1 hora.

7. Infracciones y Sanciones

• Suspensión por infracciones reiteradas, fraude o evasión de comisiones
• Restricciones de acceso por infracciones leves reiteradas
• Retención de fondos; resolución en un máximo de 14 días

8. Atención al Cliente

📩 support@takeeasy.com · 💬 Chat online en la Plataforma

9. Condiciones Adicionales

• Prohibiciones específicas: uso ilegal, sabotaje, suplantación, spam, manipulación de valoraciones
• Modificaciones publicadas en la Plataforma y notificadas electrónicamente

10. Protección de Datos y Cookies

10.1. Uso de cookies

La Plataforma utiliza cookies para mejorar la experiencia del usuario.

10.2. Protección de datos

Los datos personales serán tratados conforme al RGPD y la LOPDGDD. Consulte la Política de Privacidad.

14. Cancelaciones por el Cliente

14.1. Penalizaciones

14.1.1. Las cancelaciones de Pedidos aceptados por parte del Cliente pueden estar sujetas a penalizaciones según el momento de la cancelación.

14.1.2. Si el Cliente cancela un Pedido aceptado con más de 24 horas de antelación a la hora prevista, se aplica una penalización del 10%.

14.1.3. Si el Cliente cancela un Pedido aceptado con menos de 12 horas de antelación a la hora prevista, se aplica una penalización del 20%.

14.1.4. Las penalizaciones se deducen del Monedero del Cliente y se reparten proporcionalmente entre la Plataforma y el Profesional afectado.

17. Resolución de disputas

17.1. Procedimiento

17.1.1. En caso de disputa sobre la calidad del servicio o incumplimiento, las partes deberán intentar resolver el conflicto de forma amistosa.

17.1.2. Las disputas se presentan a través de la función de disputas de la Plataforma.

17.1.3. Se envía una notificación al Profesional, que tiene derecho a responder dentro de un plazo razonable (normalmente 3 días laborables).

19. Suspensión

19.1. Motivos de suspensión

19.1.1. La Plataforma podrá suspender cuentas de Usuario en caso de infracciones reiteradas, conducta inapropiada, fraude o incumplimiento de estas Condiciones.

19.2. Consecuencias de la suspensión

19.2.1. Durante la suspensión, el Usuario puede estar limitado en:

• inicio de sesión en la Plataforma;
• publicación de Pedidos u ofrecimiento a ellos;
• acceso a los fondos en el Monedero.

19.2.2. La suspensión puede ser temporal (hasta la resolución de la situación) o indefinida a discreción de la Empresa.

21. Disposiciones finales

21.7. Cookies y tracking

21.7.1. La Plataforma utiliza cookies técnicas.

21.7.2. Más información en la Política de Cookies.

21.8. Privacy Policy Reference

21.8.1. Full details of personal data processing practices are set out in the Platform's Privacy Policy, which forms an integral part of these Terms.

21.8.2. In the event of inconsistency between this Section and the Privacy Policy, the Privacy Policy shall prevail.

22. Warranties and Disclaimers

22.1. No Warranty of Service Quality

22.1.1. The Company provides the Platform on an "as is" and "as available" basis.

22.1.2. The Company does not warrant, represent, or guarantee the quality, reliability, legality, or suitability of any services offered by Service Providers.

22.1.3. All obligations regarding the execution of services rest solely with the Service Provider.

22.2. User Responsibility

22.2.1. Clients are solely responsible for evaluating the qualifications, competence, and suitability of Service Providers before engaging their services.

22.2.2. Service Providers are solely responsible for ensuring that their services comply with applicable laws, regulations, and industry standards.

22.3. No Guarantee of Availability

22.3.1. The Company does not guarantee that the Platform will be available at all times, free from errors, interruptions, or technical failures.

22.3.2. Access may be temporarily restricted due to maintenance, system upgrades, or technical issues beyond the Company's control.

22.4. Third-Party Services

22.4.1. The Platform integrates with third-party services, most notably Stripe Payments Europe, Limited for payment processing, as well as other subcontractors, vendors, and service providers (including hosting, communication, analytics, and verification providers).

22.4.2. The Company does not warrant the performance, reliability, or availability of such third-party services and shall not be liable for errors, interruptions, or failures attributable to them.

22.5. Limitation of Express and Implied Warranties

22.5.1. To the maximum extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

22.6. Risk Acknowledgement

22.6.1. Users acknowledge that engaging in transactions through the Platform, whether online or cash-based, involves commercial risks.

22.6.2. The Company shall not be liable for losses arising from fraud, non-performance, or disputes between Clients and Service Providers, except as explicitly provided in Section 17 (Dispute Resolution) for escrow payments.

23. Limitation of Liability

23.1. General Limitation

23.1.1. To the maximum extent permitted by law, the liability of SMYADGT LTD arising out of or in connection with the use of the Platform shall be limited to the total amount of commissions and fees paid by the User to the Company during the six (6) months preceding the event giving rise to liability.

23.2. Exclusion of Certain Damages

23.2.1. The Company shall not be liable for:

• Loss of profits, revenue, or anticipated savings;
• Business interruption or loss of opportunity;
• Loss of goodwill or reputation;
• Indirect, incidental, special, punitive, or consequential damages.

23.3. User-to-User Transactions

23.3.1. The Company shall not be liable for disputes, losses, or damages arising from transactions between Clients and Service Providers, except as expressly provided in Section 17 with respect to escrow fund allocation.

23.3.2. In cash settlement Orders, the Company bears no responsibility for non-payment, partial payment, or defective performance of services.

23.4. Third-Party Services

23.4.1. The Company shall not be liable for failures, errors, or delays caused by third-party service providers, including but not limited to Stripe Payments Europe, Limited, banks, or telecommunications operators.

23.4.2. Any claims relating to the processing of payments must be directed to Stripe under its applicable terms and conditions.

23.5. Force Majeure

23.5.1. The Company shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, internet outages, cyberattacks, or pandemics.

23.6. Mandatory Legal Rights

23.6.1. Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability for death, personal injury, or fraud.

23.6.2. For Consumers within the European Union, statutory rights under consumer protection laws remain unaffected.

24. Indemnification

24.1. User's Obligation to Indemnify

24.1.1. Each User agrees to indemnify, defend, and hold harmless SMYADGT LTD, its directors, officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) The User's breach of these Terms;
• (b) The User's violation of applicable laws or regulations;
• (c) The User's infringement of intellectual property rights, data protection rights, or other rights of third parties;
• (d) Disputes, complaints, or claims brought by other Users resulting from the User's acts or omissions;
• (e) Fraud, misrepresentation, or unlawful conduct by the User.

24.2. Scope of Indemnification

24.2.1. The obligation to indemnify applies whether claims are brought in contract, tort, statute, or otherwise.

24.2.2. The User's indemnification obligations remain in force after the termination or suspension of their Account.

24.3. Company's Right to Defend

24.3.1. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the User.

24.3.2. In such cases, the User agrees to fully cooperate with the Company in asserting any available defenses.

24.4. Notification

24.4.1. The Company will promptly notify the User of any claim subject to indemnification.

24.4.2. Failure by the Company to provide timely notice shall not relieve the User of their indemnification obligations, except to the extent that the User was materially prejudiced by such failure.

25. Service Availability, Maintenance, and Force Majeure

25.1. Availability of the Platform

25.1.1. The Company will use commercially reasonable efforts to ensure that the Platform is available to Users on a continuous basis.

25.1.2. However, the Company does not guarantee uninterrupted access, and Users acknowledge that temporary disruptions may occur.

25.2. Maintenance and Updates

25.2.1. The Company may perform scheduled or unscheduled maintenance, upgrades, or security updates to the Platform.

25.2.2. During such periods, access to the Platform may be temporarily suspended or limited.

25.2.3. The Company will, where feasible, provide prior notice of scheduled maintenance, but cannot guarantee advance notice in urgent cases (e.g., security patches).

25.3. Technical Failures

25.3.1. The Company shall not be liable for unavailability, errors, or delays caused by:

• Internet or telecommunications failures;
• Hardware or software malfunctions beyond the Company's control;
• Third-party service disruptions, including Stripe Payments Europe, Limited.

25.4. Force Majeure

25.4.1. The Company shall not be responsible or liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters, extreme weather, or fire;
• Acts of government or regulatory authorities;
• War, terrorism, civil unrest, or embargoes;
• Labor disputes or strikes;
• Cyberattacks or major system outages;
• Pandemics or public health emergencies.

25.4.2. In the event of Force Majeure, the Company's obligations will be suspended for the duration of the event.

25.5. User Acknowledgement

25.5.1. By using the Platform, Users acknowledge that occasional interruptions, downtime, or restrictions in service availability may occur.

25.5.2. Such interruptions shall not constitute a breach of these Terms by the Company.

26. Changes to the Terms

26.1. Right to Modify

26.1.1. The Company reserves the right to amend, update, or replace these Terms at any time, in whole or in part.

26.1.2. Changes may be made to reflect updates in law, regulatory requirements, business practices, or improvements to the Platform.

26.2. Publication of Changes

26.2.1. Any updated version of the Terms will be published on the Platform's website and/or mobile applications.

26.2.2. The date of the latest revision will be indicated at the top of the document ("Last updated" field).

26.3. User Notification

26.3.1. Where changes are material, the Company will provide Users with prior notice by reasonable means (e.g., in-app notification, email, or website banner).

26.3.2. Users are encouraged to review the Terms regularly to stay informed of any updates.

26.4. Acceptance of Changes

26.4.1. Continued use of the Platform following publication of the updated Terms constitutes the User's acceptance of the revised Terms.

26.4.2. If a User does not agree with the updated Terms, they must immediately stop using the Platform and may request deletion of their Account.

27. Governing Law and Jurisdiction; Consumer Rights

27.1. Governing Law

27.1.1. These Terms, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict-of-law principles.

27.2. Jurisdiction

27.2.1. The courts of Estonia shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms, subject to mandatory rights granted to Consumers under applicable EU law.

27.2.2. For Consumers residing in the European Union, jurisdiction may also lie with the courts of their habitual residence, as required by EU consumer protection legislation.

27.3. Mandatory Consumer Rights

27.3.1. Nothing in these Terms shall exclude or limit the statutory rights granted to Consumers under applicable EU and Estonian consumer protection law.

27.3.2. In case of conflict between these Terms and mandatory consumer protection laws, the latter shall prevail.

27.4. Dispute Resolution

27.4.1. All disputes arising out of or in connection with these Terms shall be resolved by the competent courts in accordance with Section 27.2.

27.4.2. Consumers in the EU retain their statutory right to bring claims before courts of their habitual residence under applicable EU law.

27.5. Severability of Jurisdiction Clause

27.5.1. If any part of this Section is found invalid or unenforceable under applicable law, the remaining provisions shall continue to apply in full force.

28. Notices and Electronic Communications

28.1. Form of Communication

28.1.1. The Company will communicate with Users primarily through electronic means, including:

• Email sent to the address provided during registration;
• In-app notifications within the Platform;
• Announcements published on the Platform's website.

28.2. Validity of Electronic Notices

28.2.1. Users agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

28.2.2. Users are responsible for maintaining a valid email address and regularly checking their inbox, spam, and notification folders.

28.3. Notices to the Company

28.3.1. Users may send notices or formal correspondence to the Company via email at: support@takeeasy.com.

28.3.2. For matters requiring written form under applicable law, Users may also send notices by post to the Company's registered office:

SMYADGT LTD
Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia

28.4. Timing of Notices

28.4.1. Notices sent by email will be deemed received on the next business day following transmission, provided that no error or bounce-back message is received.

28.4.2. Notices sent by post will be deemed received within five (5) business days of dispatch, unless proven otherwise.

28.5. Language of Communication

28.5.1. The primary language of official communications shall be English.

28.5.2. The Company may, at its discretion, provide translations in other languages for convenience, but in the event of discrepancies, the English version shall prevail.

29. Assignment and Subcontracting

29.1. Assignment by the Company

29.1.1. The Company may assign, transfer, or delegate any of its rights and obligations under these Terms to an affiliate, successor, purchaser of its business, or a qualified subcontractor, without requiring the prior consent of Users.

29.1.2. In such cases, the Company will ensure that the assignee or subcontractor complies with obligations substantially similar to those set forth in these Terms.

29.2. Subcontracting

29.2.1. The Company may engage third-party service providers, including payment processors (e.g., Stripe Payments Europe, Limited), hosting providers, and verification services, to perform certain functions of the Platform.

29.2.2. The Company remains responsible for the overall operation of the Platform, except where liability is expressly excluded under these Terms.

29.3. Restrictions on Users

29.3.1. Users may not assign, transfer, or delegate any of their rights or obligations under these Terms without the prior written consent of the Company.

29.3.2. Any attempted assignment or transfer by a User in violation of this Section shall be null and void.

29.4. Binding Effect

29.4.1. These Terms are binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.

30. Severability; No Waiver; Entire Agreement

30.1. Severability

30.1.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be modified or interpreted to the minimum extent necessary to make it valid and enforceable.

30.1.2. If modification is not possible, the provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

30.2. No Waiver

30.2.1. Failure or delay by the Company in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision.

30.2.2. Any waiver must be made expressly in writing and signed by an authorized representative of the Company.

30.3. Entire Agreement

30.3.1. These Terms, together with the Privacy Policy, Cookies Policy, and any additional terms referenced herein, constitute the entire agreement between the User and the Company regarding the use of the Platform.

30.3.2. They supersede and replace all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the subject matter hereof.